Privacy Policy
Draft — pending legal review
Version: 2026-11-08
Visit statistics and referrals
We record anonymous visit statistics: page, referring site, campaign, device type and referral codes; these statistics do not record IP addresses. A visit session identifier is stored in sessionStorage. Campaign attribution and referral codes are stored on your device for 30 days and may be linked to your account when you sign up to measure ad and referral signups.
1. SwiftGo and scope
SwiftGo is a parcel delivery service in Dar es Salaam, Tanzania. This draft describes personal data processing under Tanzania’s Personal Data Protection Act, 2022. The placeholder contact email privacy@swiftgo.co.tz must be confirmed before this policy is formally adopted.
2. Data we collect
Vendors: name, phone, business name, pickup address and orders. Customers: the vendor supplies their name, phone and delivery address. A customer account is optional; if you create one, we store your name, phone and the deliveries you add by opening a tracking link while logged in. Drivers: identity, name, phone, optional email, date of birth, NIDA/ID type and number, driving licence, police clearance, vehicle documents, LATRA licence, insurance, photos, emergency contacts, live GPS location while online, and commission and payment records.
3. Purposes and legal basis
We process data to verify drivers, match and track deliveries, support safety, payments and commission, prevent fraud, and meet legal obligations. The bases are consent and performing the requested service, with legal obligations where applicable. Vendors should tell customers about this policy and ensure appropriate permission to supply their information.
4. Who sees what
Customers see the driver’s name, photo, vehicle type, plate and live location during their own delivery only. Vendors see the same for their own orders. Customers with an account see only the deliveries they have added; an order can be added to one customer account only. Authorised staff see verification documents. Service providers include Supabase for hosting and storage, and OpenStreetMap/Photon for maps and address lookup; searched addresses or coordinates are sent to the mapping service. Data may be stored on servers outside Tanzania. International transfer requirements and safeguards will be reviewed before formal launch. We never sell personal data.
5. Driver location
We track a driver’s live GPS location only while the driver is online. Tracking stops when offline. Location is used for nearby delivery matching, safety and tracking the relevant delivery. Location permission can be withdrawn in phone or browser settings; this may prevent location-dependent services.
6. Retention
Driver documents are retained while the account is active plus a limited period afterwards for verification, disputes and legal obligations. Order and transaction records are retained for accounting and legal requirements. Specific retention periods remain subject to legal review; unnecessary data will be deleted or anonymised.
7. Security
We use encryption in transit, restricted access and private document storage with short-lived links. Access is limited to those who need it for their work. No online system guarantees complete security; data incidents will be handled in accordance with applicable law.
8. Your rights
You may request access, correction, deletion where legally applicable, and withdrawal of consent. Withdrawal does not invalidate processing already performed, and some records may need to be retained by law. You may complain to Tanzania’s Personal Data Protection Commission. Contact us at the confirmed address to exercise your rights; we may verify your identity.
9. Changes and contact
We will publish updated versions and dates and request renewed consent where required. This draft dated 8 November 2026 awaits legal review. Placeholder contact: privacy@swiftgo.co.tz, SwiftGo, Dar es Salaam, Tanzania.
This email address is a placeholder pending confirmation.