Terms of Service
Draft — pending legal review
Version: 2026-11-08
1. Service
SwiftGo connects vendors and drivers for parcel delivery in Dar es Salaam. Customers track deliveries through a link; a customer account is optional and lets them see all the deliveries they add. Driver availability and arrival estimates depend on real conditions and are not guaranteed delivery times.
2. Vendor responsibilities
Vendors are responsible for accurate parcel details, addresses and customer phones, safe packaging, and permission to use customer data. Illegal, dangerous, legally restricted or concealed undeclared goods are prohibited. Vendors are responsible for parcel contents.
3. Driver responsibilities
Drivers must be at least 18, provide accurate details and genuine documents, maintain valid licences and insurance, obey traffic laws, handle parcels carefully and protect customer data. Account sharing and using another person’s documents are prohibited. Drivers may work only after application approval.
4. Delivery code confirmation
The customer provides the delivery confirmation code after receiving the parcel. The driver enters the code in SwiftGo to confirm delivery. Do not request the code before delivery or share it with an unrelated person. Report disputes to support.
5. Fees, payment and commission
The delivery fee is shown before an order is submitted. The rider is paid the fee directly, in cash or by mobile money, either by the customer on delivery or by the vendor, as the vendor chooses when ordering. SwiftGo does not collect or hold delivery fees. For each completed delivery the driver owes SwiftGo a commission of 15% of the fee (or the rate shown in the app). Commission is paid by mobile money in the app or directly to SwiftGo, at any time. A driver may owe up to TSh 30,000 (or the limit shown in the app); once the amount owed reaches that limit, the driver receives no new jobs until it is paid. Payments reduce the amount owed; anything extra stays on the account as credit. SwiftGo does not represent itself as a banking service.
6. Cancellations
Vendors may cancel while an order is searching or accepted, before pickup. After pickup, contact support for issues or changes. Orders may expire if no driver accepts; they can be resent where appropriate. Any cancellation charges and refund arrangements remain subject to confirmation in the final terms; this draft makes no refund promise.
7. Liability limits
Each party remains responsible for its acts and legal duties. SwiftGo does not guarantee arrival times or complete system security. To the extent permitted by law, liability for indirect losses may be limited. This draft does not exclude mandatory legal rights or liability that cannot lawfully be limited. Specific limits and claims procedures require legal review before adoption.
8. Account suspension
SwiftGo may block or suspend accounts for false details, invalid documents, fraud, unsafe conduct, prohibited goods or breaches of these terms. You may request an explanation and review through support.
9. Governing law and changes
Tanzanian law governs these terms, with disputes handled by competent authorities in Tanzania. Changes will be published with a version and date. This draft dated 8 November 2026 awaits legal review. Placeholder contact: privacy@swiftgo.co.tz, SwiftGo, Dar es Salaam.
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